Tag Archives: digital content

Batman: Arkham Knight – The Video Game Refund You Deserve

If you are a video game enthusiast, a fan of DC’s favourite parentless posterboy, or simply a person who has paid attention to Twitter, Facebook or one of the various platforms through which we crowd-source our real-time news, you may have heard that a little, hotly-anticipated game, entitled Batman: Arkham Knight was released this week… You may also have heard that a number of people were rather less than delighted with the quality of said game at release – particularly the PC gaming community, a difficult community to placate at the best of times. What seems to have happened is that Warner Bros, the publishers behind this game, have released a PC-port (meaning the game was primarily designed for console and then adapted for PC) which is laughably unfinished, riddled with graphical issues, and plagued by problems with stuttering and freezing (OK, I’m not quite out of Batman villain references, but this could go on for days). In the wake of this debacle, they have been quick to suspend sales of the PC version, pending further invesitgation. Continue reading Batman: Arkham Knight – The Video Game Refund You Deserve

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The Underappreciated Guide to Protecting Your Online Consumer Identity

While it has come across my radar before, a colleague of mine at the Forschungsstelle für Verbraucherrecht reminded me today of a pretty handy, though perhaps under-utilised, tool for digital consumers, namely the website www.YourOnlineChoices.com “A Guide to Behavioural Advertising”. The front page offers a wide range of different countries and languages to choose from (including Romansch, though not Irish… even though the latter is an official language of the EU, but the former not), and this cheery message:

Welcome to a guide to online behavioural advertising and online privacy.

On this website you’ll find information about how behavioural advertising works, further information about cookies and the steps you can take to protect your privacy on the internet.

This website is written and funded by the internet advertising industry and supports a pan-European industry initiative to enhance transparency and control for online behavioural advertising.

Continue reading The Underappreciated Guide to Protecting Your Online Consumer Identity

Reforms to UK Copyright Exceptions FINALLY Come Into Effect

As some of you might remember, a few months back I wrote about imminent reforms to UK copyright law exceptions, including finally allowing users to create backup copies and ‘personal copies for private use’ of their digital media (such as burning a CD onto your computer, or transferring music to your MP3 player or phone…. yes, up ’til now this wasn’t actually allowed), and all-importantly introducing a parody exception to copyright law in the UK. In March the UK Intellectual property Office (IPO) also issues a guidance paper on copyright exceptions, which can be viewed here. However, these changes were significantly delayed from their original implementation goal of June, as the Parliament continued to debate the exact scope, wording and effects of these changes. Continue reading Reforms to UK Copyright Exceptions FINALLY Come Into Effect

Korea Implements Stronger Protection for App Consumers

Korea seems to have taken a rather forward-thinking stand on digital consumer protection, particularly the rights of consumers of directly downloaded digital content such as apps. This is a protection sadly lacking in the recently transposed Consumer Rights Directive in Europe, which goes a short way towards harmonising rules on digital content, and defining what digital content is, but falls short of giving it the protection of “goods” or extending full rights of withdrawal to digital downloads. This Korean move, made by Korea’s competition watchdog the Korea Federal Trade Commission,  forces app-stores to revise their policies, amongst others, on refunds, changes to terms of service, and prohibitions on automatic billing after a free trial period.

See Shin Ji-hye, “Google, Apple ordered to revise unfair App store terms”, (6 July 2014), The Korea Herald, available online at http://www.koreaherald.com/view.php?ud=20140706000270

~ Shane

Photo Credit: Jason A. Howie via photopin cc