Tag Archives: CRD

2 Steps Forward, 1 Step Back: The Problematic Protection of Consumers of Digital Content

I was recently lucky enough to be asked to give a short presentation at the 2014 Edinburgh Postgraduate Law Conference, entitled “Innovation in the Law: New Challenges, New Perspectives“. The organising committee, in conjunction with the Edinburgh Law School and the Institute for Academic Development put on a great two-day event, creating a brilliant opportunity for PhD students, early career researchers, established academics and interested parties to swap ideas, talk at length about their personal obsessions, bemoan the constant struggles that are funding, exercising the power to say “no”, and engage in ample usage of the term “interdisciplinary”. I’d like to thank again all involved in the organisation of a thoroughly enjoyable event, and of course the Forschungsstelle für Verbraucherrecht for continuing to finance my wanderings around Europe in the name of digital consumer protection.

The talk I gave in the panel on “Technology and Law: Confronting Uncertainty, Testing Promises“, was entitled “2 Steps Forward, 1 Step Back: The Problematic Protection of Consumers of Digital Content“, the article and slideshow for which you can find below. Rather than the traditional (and oft beset by delays) practice of publishing conference proceedings in a printed version, the conference chose the novel approach of asking the speakers to present their ideas in a 1,000-word blog post, which was then made available on the conference website for anyone who wanted to read up on the topics in advance on the talks. I thought this was a particularly useful tool in preparing for the panels I attended. Continue reading 2 Steps Forward, 1 Step Back: The Problematic Protection of Consumers of Digital Content

Korea Implements Stronger Protection for App Consumers

Korea seems to have taken a rather forward-thinking stand on digital consumer protection, particularly the rights of consumers of directly downloaded digital content such as apps. This is a protection sadly lacking in the recently transposed Consumer Rights Directive in Europe, which goes a short way towards harmonising rules on digital content, and defining what digital content is, but falls short of giving it the protection of “goods” or extending full rights of withdrawal to digital downloads. This Korean move, made by Korea’s competition watchdog the Korea Federal Trade Commission,  forces app-stores to revise their policies, amongst others, on refunds, changes to terms of service, and prohibitions on automatic billing after a free trial period.

See Shin Ji-hye, “Google, Apple ordered to revise unfair App store terms”, (6 July 2014), The Korea Herald, available online at http://www.koreaherald.com/view.php?ud=20140706000270

~ Shane

Photo Credit: Jason A. Howie via photopin cc