Korea Implements Stronger Protection for App Consumers

Korea seems to have taken a rather forward-thinking stand on digital consumer protection, particularly the rights of consumers of directly downloaded digital content such as apps. This is a protection sadly lacking in the recently transposed Consumer Rights Directive in Europe, which goes a short way towards harmonising rules on digital content, and defining what digital content is, but falls short of giving it the protection of “goods” or extending full rights of withdrawal to digital downloads. This Korean move, made by Korea’s competition watchdog the Korea Federal Trade Commission,  forces app-stores to revise their policies, amongst others, on refunds, changes to terms of service, and prohibitions on automatic billing after a free trial period.

See Shin Ji-hye, “Google, Apple ordered to revise unfair App store terms”, (6 July 2014), The Korea Herald, available online at http://www.koreaherald.com/view.php?ud=20140706000270

~ Shane

Photo Credit: Jason A. Howie via photopin cc

 

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